How to Export a Chat in WhatsApp Business

By Josep Mampel Marques, updated November 9, 2026

In the WhatsApp Business app, you export a chat the same way as in regular WhatsApp: open the customer conversation, then on Android tap More options, More, Export chat, or on iPhone tap the contact name and Export chat, and choose with or without media. WhatsApp's export help page has no separate Business version, so labels may differ slightly in your app. The file opens in PrintChats like any other export, to read, search or save as a PDF without uploading customer data.

Steps in the WhatsApp Business app

1. Open the WhatsApp Business app and the chat with the customer or group.
2. On Android: tap More options (three dots), More, Export chat. On iPhone: tap the contact or group name, scroll down and tap Export chat.
3. Choose Without media or Include media. With media, WhatsApp adds the most recent media sent, such as photos of products, receipts or documents.
4. Save the file to your business storage, for example a shared drive folder for customer records, rather than a personal email.

Some providers' documentation also describes a path through Settings, Chats, Chat history, Export chat, which lets you pick the chat from a list. If you do not see Export chat at all, the customer or a group member may have turned on Advanced Chat Privacy; see why Export chat is missing or blocked.

Before moving your number to an API provider

Many businesses outgrow the app and move their number to the WhatsApp Business Platform through a provider. Read your provider's migration guide carefully before you start. One provider, Gallabox, states in its documentation that it does not import chat history when you migrate, that deleting your WhatsApp account in the app as part of the move removes your chats from the app, and that you should export any chats you want to keep first. Other providers may offer different options, so check yours.

1. Decide which customer conversations you need to keep.
2. Export each of them from the Business app, with media if the attachments matter.
3. Store the exports where your team can find them, named by customer and date.
4. Open one or two in PrintChats to confirm they are complete before you delete anything.
5. Only then continue with the migration steps.

Typical uses of a Business chat export

• Order or support history. Keep a readable record of what was agreed with a customer: prices, delivery dates, changes.
• Handover. Give a colleague the context of a conversation when someone leaves or a phone changes hands.
• One period only. Use the From and To dates in PrintChats to print just the weeks of one order. See exporting only part of a WhatsApp chat.
• Disputes. A complete export kept unchanged is a better record than screenshots. Read saving a WhatsApp chat as a record; it is general information, not legal advice.

Customer data deserves care

A chat export contains your customers' names, phone numbers, messages and any photos or documents they sent. Depending on where you operate, data protection rules may apply to how you store, share and delete it; ask a qualified adviser what applies to your business. Practical steps that help anywhere:

• Export only the chats you need, and only the period you need.
• Keep exports in storage with access limited to the people who need them.
• Avoid tools that upload chats to someone else's server. PrintChats reads the export inside your browser and never sends it anywhere, which you can check by going offline after the page loads.
• Delete exports and PDFs when you no longer need them.